LE
Lyall E
1 reviews | Active since Mar 2011
17 Sept 2018, 11:55
Furious!!!!
I am Furious, i spent almost a Hour on the phone after waiting to explain how upset i am with RCS and how they treated me, i paid up my account in full and asked it should be closed, i repeatedly asked the consultant is there anything i still need to do, she over and over said that its not necessary that if i pay that amount today still it will be closed if i do not buy on the card for the next 3 days, and believe it or not i receive a account outstanding!!!!!!!!!!
Unacceptable
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Replies (2)
RCS's replyOfficial
17 Sept 2018, 14:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply17 Sept 2018, 14:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
24 Sept 2018, 14:38Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply24 Sept 2018, 14:38
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,