Frustrated with RCS

I am still not happy with how RCS is handling my complaint. The account was settled on the 30th of November 2021 and I struggled to get the paid up letter and till to date my credit profile is still not updated with the credit bureau. On the 4th of January 2022, I was informed by Dikeledi from Norlam Attorneys that an ITC update was escalated to credit bureau to update my credit profile and this had a 21 working day turnaround time. Reference given was ZS***. Again on the 10th of January 2022 was given a reference number ACT-***-C0G2Z6 by Elrico from *** that a relevant department was requested yet again to to update my ITC which the turnaround time was 7-21 days. I am just tired of the lies as it's been two months now since this RCS account through Norlam Attorneys.