Frustrated , disappointed & disillusioned

RCS Loans & claims department is one of the worst customer service & claims departments I have ever had the misfortune of dealing with. The call center staff is abrupt, rude & unhelpful. They dont return calls and their lack of communication & accountability is atrocious. There was only one person who made an effort to assist and even he could not resolve the entire query/matter as it was out of scope for him. Today I waited all day for an RCS Team leader/Manager to call me with a serious complaint - no-one has bothered to call me. The Claims department is closed as per the automated message service with no number or even an effort to offer any service to the clients like me who have claims issues , questions & concerns. Once this matter is over I will not be using RCS again, will not recommend the group and will strongly advise my friends & family from dealing with RCS.