Frustrated and Dissapointed Customer

i want to write my review on the terrible experience received from RCS on the game card, ***** was made using my name i lodged the dispute of which they manage to trace however they did not recover the whole amount committed on the *****.The next thing when i pay my monthly installment the installment has gone up without any explanation i made an inquiry on the 15th march 2023 the hangup the phone on me in the middle of the conversation, i made the followup on the 18march 2023 ws assisted by Chenice who promised me that comments will be made matter will be resolved by 20th March 2023 no reference was provided.when i call on the 21st i was told my complain is not captured its only ***** that can assist was referred to the agent by the name of Zinhle who was extremely rude did not even attempt to listen to my complain but threatened to put me back to customer service but instead put the phone on hold. i am extremely disappointed and annoyed with the kind of service received at RCS.