Frustrated

I have been on partial claim since April this year due to Covid. I am even on the lesser salary and you are now expecting me to pay for the account, how will I be able to pay for it as I have been sending through bank statements showing how much am I getting. I am unable to pay this account due to the fact that the money I receive I pay school fees, groceries and daily living expenses which is not enough. You even called my employer regarding my salary and she advised that I am on short time but I received an sms today that the account is due which the instalment is 75% off my salary. I have paid insurance on this account, which should have paid my account for 12 months. As the situation has become worse for my industry, I am still unable to pay for this account as I do not have the means to pay it. I have received the letter from work stating that I am on 30% which I will forward to your claims department.