********** use of Makro Account

My Makro account was **********ly used in March month at Shoprite in Northam. Firstly I was not aware that purchases could be made at shopping centers other than Makro and secondly that purchases could be made without producing your Identification document. I have given in the affidavit and all other necessary documents which has been more that 21 days. I am yet to receive feedback as to the status of my account after inquiring about the case i always get the same answer: "I will receive feedback in 7 days". My case does not seem to be unique as shown on HelloPeter which makes this situation a worrying one in the sense that personal details can be easily used through your systems and services.