DN
Dumisani N

1 reviews | Active since Dec 2018

19 Dec 2018, 13:54

********** transactions

On the 30th November 2018, There 4 ***** transactions/ purchase of my game store credit card. The first happen at 17H35 of R1000 at Shoprite Quagga Centre, Second happen at 17H35 of R1237.21 at Shoprite Quagga Centre , third happen at 17H39 of 499.99 at Shoprite Quagga Centre and fourth happen at 17H47 of 907,42 at Quagga. I report these ********** activity around 17H43 and last transaction went through. The centre agent ask me to send some documents, which I send on the same day. Further I never received any assistance or correspondence from RCS ***** unit about my case. I have use my December monthly statement to see which store does ********** transactions occurred. Please let me know what is happening with my case.

0
Replies (5)
RCS
RCS's reply21 Dec 2018, 12:16
Official
Good day 
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind RegardsRCS Group

Best regards,

RCS
RCS's reply14 Jan 2019, 08:33
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS

Best regards,

DN
Dumisani N's update14 Jan 2019, 18:39
Reviewer Update
I don't understand what you are saying because I have not received any information about my case and outcome of the investigation either the call I received info me who is charge of my case.
RCS
RCS's reply21 Jan 2019, 09:29
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

RCS
RCS's reply11 Feb 2019, 08:49
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,