********** transaction

There was a ********** transaction on my RCS Card on the 2nd December 2021 so I called RCS to report it. They then blocked my account which now during Christmas is very inconvenient as I would have used the card. They told me to go a RCS store and fill in a dispute form. I went to Makro and the RCS representative said no I must go to the Police Station with my ID and fill in an affidavit, so their own staff don't know how to do their job! I tried calling RCS again to find out what I must do and was put on hold as the lady was calling another department for more than 40 minutes. Eventually I had to put the phone done. I will be lodging a complaint with the Consumer Protection Council regarding the ********** transaction as the transaction has not been reversed and I have received my payment notification for January which includes this transaction. RCS must reverse this transaction and the interest incurred.