NS
Nompumelelo S

1 reviews | Active since Dec 2019

13 May 2020, 13:55

********** RCS MAKRO

Good day Madam/Sir

Please assist, On the 18th of December 2019 I received an SMS stating that I have breach a contract with my Makro account which led me to check my credit report,I then found an RCS Makro credit card listed,which was **********ly opened under my name on the 13th of Aug 2019.I contacted Makro to report this ,I was then asked to submit an affidavit and a copy of my ID signed 3 times which i did and I was told they will investigate and give feedback within 21 days but I haven't received any response from Makro.Instead I'm receiving countless SMS and calls from their collections deparment telling me to pay for something I did not apply for,I want Makro to rectify my credit score because my applications are rejecting due to a bad credit record and compensate me for the the embarrassment they have caused.

Your help will be greatly appreciated.

0
Replies (1)
RCS
RCS's reply13 May 2020, 14:07
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards


RCS Group


Best regards,