FW
Francois W
1 reviews | Active since Apr 2016
05 Aug 2019, 14:26
********** purchases on my RCS Makro card
I was on a weekend away in Caledon when a few minutes apart I got two sms messages for purchases of R2000 and R1300 in Shoshanguve. I dont even know where this is. To use this card I must present my ID. Reported it immediately on 24 Feb 2019. To date nothing has been done or had any feedback. On hold currently for 20 minutes and still no one has picked up the phone. It still reflects that I owe this money, but cant get it reversed. Very bad service.
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RCS's replyOfficial
06 Aug 2019, 09:11Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
RCS's reply06 Aug 2019, 09:11
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP