********** Purchase RCS "backlog"

A ********** purchase was made on my account on the 18 April 2019. I've sent through the relevant documents. I phoned RCS on 13 May 2019 to find out about the progress of the investigation. Apparently there is a backlog. I want RCS to separate the interest and money spent *******ly on my account from what was reflecting before the event. I DO NOT want to get a bad credit score because you have employed *****ed employees to work within your stores. The police said that it is an inside job and that your employees are giving our details and documents away. How can someone be allowed to spend money without producing my identity document??? I want this sorted out with immediate affect. This is disgusting and I would suggest that you only allow people to purchase by using pins when producing cards. I want to pay off my account and what I USED and close off this account.