********** Glocell transactions of RCS card

I had two ********** transactions for Glocell of R250 each go off on my RCS card on the 1st of December at 16:01 and 16:02 (which I only discovered because I received SMS notifications) and when I tried to access the app and online self service discovered that my PIN had been blocked/changed.

After over an hour on hold I finally actually spoke to someone who was helpful and was asked to follow the dispute process.

Nobody seems to be able to explain: 1) how the transactions were made while I'm still in possession of both my card and ID 2) if these were online transactions, why I received notifications of successful transactions but not the OTP that is supposed to accompany each online transaction 3) how a 2nd transaction went through when the 1st transaction had already pushed my card into arrears. (the response was "these things happen at this time of the year")

Sent in dispute forms after going to the police station and jumping through RCSs various hoops but still no confirmation of them starting an investigation outside the automated "well get back to you" email after a week but yet I'm expected to pay for ********** transaction and the get "refunded when RCS have concluded their investigation" which doesn't seem to be starting any time soon because they don't seem to care that their supposed security measures were all circumvented to allow somebody to do this.

Also, this is not the only instance of ********** Glocell transactions on RCS card at the beginning of December but if they stay quiet maybe we'll just go away? Not happening RCS, time to actually do something about this.