********** activity still not resolved!

I am extremely unhappy with RCS ***** department! A few weeks ago I had some ********** activity with my account - 3 separate purchases were made a few minutes apart from each other and I was not aware of it. I reported it and was told that the purchases were made in another province. The service team told me that I can expect a call in 21 working days. 21 working days have come and gone, still, I have not received any calls. Will I be receiving a call? I had a look at the reviews, in the last 2 months, there have been a huge amount of customers with the same issue...