********** activity on my RCS account - gross negligence by RCS!!!!

I am beyond frustrated and in disbelief with RCS at this point !!Yesterday I received 2 sms's exactly one minute apart informing me of a two purchases of R 2500 off my RCS card- amounting to a total of R 5000 **********ly taken off my card within 2 minutes. I immediately called through and was told my card how now been blocked to avoid any further ********** activity. I was literally sitting on my couch in Johannesburg - while someone was **********ly taking funds off my RCS card in the Eastern Cape. Please let me add that I am in possession of my RCS card so I would like to know exactly how something like this happens!?! I then had to rush to get an affidavit and call through numerous times to find out what was going on with my card. This is absolute gross negligence on RCS side. It is RCS policy to call the store where and when a purchase is made each and every time a purchase is made to chat to the purchaser and confirm they are in fact the legitimate cardholder. These are RCS processes and it is highly disturbing they are not following them!! Please explain?!This is absolute GROSS NEGLiGENCE on RCS part. I have been informed the funds will be reversed as this is RCS issue. That being said i expect this to happen by no later than the 3rd October 2017 and I would like a complete breakdown of my account showing that this R 5000 has been reversed!I would like to know exactly how this happens and how you are going to compensate me for this complete negligence and inconvenience !!!