********** activity

My RCS store card was **********ly used on the 1st of April 2022. The incident happened in Umlanga and I live in Pretoria. The amount spent on my card was R20000. I did not know this until the 5th of May. I emailed a Police affidavit and all the other documents they requested but until today no-one at the ***** department phoned me back or even discussed this matter with me. My account has been blocked but that was all. When I phone the ***** department no one answers. The customer care department also cannot answer or help me with this problem. I will not recommend RCS to anyone. They do not care about their customers or even attempt to help at all. The best of all is that when you go on their facebook page they will respond but not do anything. On facebook there is loads of people complaining about ********** activity on their cards. How is it possible that one company can have so much ********** activity on their customer's accounts? Is my data not supposed to be protected? I am thinking of forming a group on facebook of people that has been affected by RCS *****. We need to find out what is happening with our personal information at RCS.