********** activities of R9500 on RCS (Jet account)

Item: RCS
Rating: 1
Author: Makaziwe M

I have been having issues with my Jet and Foschini accounts since they merged with RCS. Someone made ********** purchase on my account late 2020, Feb 2022 and today the 22 April 2022. RCS does not seem to be concerned about the ***** issue as its occurring for the 4th time in the space of 6 months. The purchases are always made in either Durban while I am in PE. I am beyond angry and upset as this is causing a major inconvenience for me. I called the RCS customer care line about 37 minutes before I got assistance.

Helpful (0)

Replies (2)

RCS's replyOfficial

24 Apr 2022, 16:49

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply24 Apr 2022, 16:49

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's replyOfficial

13 May 2022, 09:30

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply13 May 2022, 09:30