CC
Casper C
1 reviews | Active since Jul 2021
26 Jan 2022, 09:41
**********.
I CONFIRMED THAT THE CREDIT ACCOUNT ON MY NAME DOES NOT EXIST ON THEIR SYSTEM AND I RECORDED THE PHONE CALL WITH CONSULTANT THEY HAVE INFORMED EXPERIAN VIA MAIL DURING THAT PHONE CALL AS CONFIRMED By CONSULTANT AND THE ACCOUNT SHOULD BE REMOVED THIS IS BEEN GOING ON SINCE 2020 EXPERIAN HAS NOT RECIEVED LETTER TO THIS DAY. I ALSO REQUESTED THE LETTER SENT TO MYSELF AND SHE REP**** SHE CANT.
UTTERLY UNPROFESSIONAL SERVICE AND **********.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
26 Jan 2022, 10:07Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply26 Jan 2022, 10:07
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CC
Casper C's updateReviewer Update
26 Jan 2022, 10:48This was not an enquiry RCS.
Until this ********** account is removed from my name at Experian as per your responsibility to inform them I will move forward with legal action.
The Hello Peter review was my final statement for action against RCS you failed to inform EXPERIAN as per your consultants confirmation on recorded phone call and by which I also recorded the phone call myself and her name is also included in the case.
Until this ********** account is removed from my name at Experian as per your responsibility to inform them I will move forward with legal action.
The Hello Peter review was my final statement for action against RCS you failed to inform EXPERIAN as per your consultants confirmation on recorded phone call and by which I also recorded the phone call myself and her name is also included in the case.
CC
Casper C's update26 Jan 2022, 10:48
Reviewer Update
This was not an enquiry RCS.
Until this ********** account is removed from my name at Experian as per your responsibility to inform them I will move forward with legal action.
The Hello Peter review was my final statement for action against RCS you failed to inform EXPERIAN as per your consultants confirmation on recorded phone call and by which I also recorded the phone call myself and her name is also included in the case.
Until this ********** account is removed from my name at Experian as per your responsibility to inform them I will move forward with legal action.
The Hello Peter review was my final statement for action against RCS you failed to inform EXPERIAN as per your consultants confirmation on recorded phone call and by which I also recorded the phone call myself and her name is also included in the case.
RCS's replyOfficial
26 Jan 2022, 11:22 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
RCS's reply26 Jan 2022, 11:22
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
CC
Casper C's updateReviewer Update
26 Jan 2022, 12:53To inform you my complaint was not resolved as you said you did send me a letter stating my account does not exists with RCS over the phone call with the agent this is a lie you sent a reply on Hello Peter that the issue was resolved but was not as I clearly asked for over the recorded phone call.
None the less not impressed.
I also recorded the Phone call.
Blame shifting to Nimble Group.
Vialation of consumers rights to know atleast where their account as been sold to and RCS was what Nimble group adviced me to be in contact with as they did not have any account details for me.
To the company that was holding my account is still a clear vialation I was not informed neither by Nimble nor RCS.
Cleary it took me a year to recieve a paid up letter for an account that was paid up in Jan 2021.
Nimble group did provide me with a letter after a debate that you don't have the account was not my responsibility as consumer who entrusted my account in Edgars or edcon groups hands.
This cost me allot.
My time my Airtime and being declined for loans so my money.
Job creation should be implemented for the accounts that get lost between Nimble group and RCS as I have been dealing back and forth for a year between RCS and Nimble group.
Still ********** and Unprofessional.
None the less not impressed.
I also recorded the Phone call.
Blame shifting to Nimble Group.
Vialation of consumers rights to know atleast where their account as been sold to and RCS was what Nimble group adviced me to be in contact with as they did not have any account details for me.
To the company that was holding my account is still a clear vialation I was not informed neither by Nimble nor RCS.
Cleary it took me a year to recieve a paid up letter for an account that was paid up in Jan 2021.
Nimble group did provide me with a letter after a debate that you don't have the account was not my responsibility as consumer who entrusted my account in Edgars or edcon groups hands.
This cost me allot.
My time my Airtime and being declined for loans so my money.
Job creation should be implemented for the accounts that get lost between Nimble group and RCS as I have been dealing back and forth for a year between RCS and Nimble group.
Still ********** and Unprofessional.
CC
Casper C's update26 Jan 2022, 12:53
Reviewer Update
To inform you my complaint was not resolved as you said you did send me a letter stating my account does not exists with RCS over the phone call with the agent this is a lie you sent a reply on Hello Peter that the issue was resolved but was not as I clearly asked for over the recorded phone call.
None the less not impressed.
I also recorded the Phone call.
Blame shifting to Nimble Group.
Vialation of consumers rights to know atleast where their account as been sold to and RCS was what Nimble group adviced me to be in contact with as they did not have any account details for me.
To the company that was holding my account is still a clear vialation I was not informed neither by Nimble nor RCS.
Cleary it took me a year to recieve a paid up letter for an account that was paid up in Jan 2021.
Nimble group did provide me with a letter after a debate that you don't have the account was not my responsibility as consumer who entrusted my account in Edgars or edcon groups hands.
This cost me allot.
My time my Airtime and being declined for loans so my money.
Job creation should be implemented for the accounts that get lost between Nimble group and RCS as I have been dealing back and forth for a year between RCS and Nimble group.
Still ********** and Unprofessional.
None the less not impressed.
I also recorded the Phone call.
Blame shifting to Nimble Group.
Vialation of consumers rights to know atleast where their account as been sold to and RCS was what Nimble group adviced me to be in contact with as they did not have any account details for me.
To the company that was holding my account is still a clear vialation I was not informed neither by Nimble nor RCS.
Cleary it took me a year to recieve a paid up letter for an account that was paid up in Jan 2021.
Nimble group did provide me with a letter after a debate that you don't have the account was not my responsibility as consumer who entrusted my account in Edgars or edcon groups hands.
This cost me allot.
My time my Airtime and being declined for loans so my money.
Job creation should be implemented for the accounts that get lost between Nimble group and RCS as I have been dealing back and forth for a year between RCS and Nimble group.
Still ********** and Unprofessional.