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Phomolo M

1 reviews | Active since Apr 2013

14 Apr 2021, 03:30

*****ULANT ACTIVITY UNDER MY NAME RCS CTM GEZINA

Am very frustrated as this issue is going on without anyone assisiting me in 2018 i app**** for credit with RCS to buy at CTM i was given a credit of R3000 which i decided to take a bathroom set for my mom back at home i paid cash for delivery and waited and waited till i decided to cancel the order as i was now expected to pay my monthly installment even though the bathroom set was still at the store. i went to the store at gezina spoke to the manager and told him am cancelling the order and closing the card . i was offered to be given R3000 cash and i refused . i wanted nothing to do with CTM and their products. i signed papers and i thought everything was resolved after few months i got statements saying am owing i called the store and i was told that i need to send an email to certain email addresses which i did. today the problem still persist . am owing R719 which i dont understand how . no one is helping me this account is been on my name for the past 2 years .someone is using the card under my name and its affecting my credit score i honestly dont know what to do anymore CTM or RCS doesnt care about what is happening to me this is not even the 1st time am writting on hellopeter for assistance CTM doesnt reply nor is RCS am so frustrated and ****ed off with the kind of service i got and am still getting even though i never received any products HELP PLZ

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Replies (3)
RCS
RCS's reply14 Apr 2021, 10:03
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group


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Phomolo M's update18 Apr 2021, 12:15
Reviewer Update
on **********or via e-mail: ***********
really is this an email address this is how not serious you guys are treating ur customers
RCS
RCS's reply22 May 2021, 12:24
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS