*****elent Account not Removed!! MBD Harassing me

Item: RCS
Rating: 1
Author: Zipho M

Called in on Monday to follow up on an investigation of a ********** account open using my ID after MBD called me to inform me that I am in arrears, the lady informed me that the investigation was complete and that she will get a lady to send me an email confirmation that I still haven't received and remove the account from the system. MBD has sent me another email collecting from me for something that is supposed to be concluded. I cannot get through on you life as the line keeps cutting. RECTIFY THIS RCS!

Helpful (0)

Replies (3)

RCS's replyOfficial

18 Sept 2019, 16:02

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply18 Sept 2019, 16:02

Official

Zipho M's updateReviewer Update

19 Sept 2019, 12:30

Thank you for resolving this issue

Zipho M's update19 Sept 2019, 12:30

Reviewer Update

Thank you for resolving this issue

RCS's replyOfficial

23 Sept 2019, 09:06

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards, RCS GROUP

RCS's reply23 Sept 2019, 09:06

Official