***** Transactions

On the 24th of October 2018 there were ********** transactions made to Glocell. There were no SMS's from RCS nor were there any consent requested what so ever. When I wanted to get my balance then only were I notified of the transactions. I immediately requested that both accounts are blocked and handed to the ***** department. I had to go to the police and get affidavits and all sort of things which I had to submit. When I inquired in Feb this year if all is resolved nothing has been done. I was again promised that it will be escalated to the ***** department, and every month since I followed up without any form of response.

***** is taken very lightly at RCS, yet they will continue to send me letters that I am in arrears. Please can they sort out their end and then I will sort out mine.

I also requested a written statement on why RCS allowed these ********** transaction and what is being done around the lack of security offered by RCS, yet again no response