***** RCS / PICK'NPAY CARD, BLOEMFONTEIN

Without Prejudice. It has come to my attention that my PICK'NPAY Credit Card was used without my Knowledge or Authorization. I Realised this when my DEBIT BANK ACCOUNT was Debited R1316 on 2022/02/01 by RCS CARD. The Shock of the amount raised concern for me as this is NOT THE AGREED DEBIT AMOUNT as I Only owed R2475,67. I went to Enquire at PICK'NPAY Bloemfontein and Further more discovered that on 31 Decemeber 2021 an Amount of R1556 was deducted from my DEBIT BANK ACCOUNT. The Assistant then proceded to Show Me all the Purchases that were made WITH MY PICK'NPAY CARD that were not to my knowledge amounting to +-R30 000 and according to the RCS AGENT WHO WAS HELPING ME OVER THE TELEPHONE OF PICK'NPAY BLOEMFONTEIN, The TRANSACTIONS Were done at ALBERTON.

THE RCS AGENT then proceeded to send me RCS ***** DEPARTMENT [DISPUTE DECLARATION] FORM. I was Assisted by Two(2) AGENTS.

1st Agent : While Assisting me, In the PICK'NPAY SHOP, We Requested an Email to be sent to PICK'NPAY and my WORK Email of which took time to arrive, After an HOUR of the email not arriving, I was then assisted by the Manager of PICK'NPAY to call the RCS AGENT ONCE MORE . Even After the second attempt After explaining the SAME STORY of CONFUSION, The Email did NOT arrive. The 2 Emails only arrived at my WORKPLACE today on 02/02/2022. Each Agent Sent a different Form. 1-DISPUTE DECLARATION FORM 2- RCS CARD HOLDER STATEMENT with both agents not including the transaction details(NOT AUTHORISED BY ME) as I had Requested. Both Agents told me that the Transactions were made on the 18th of December 2021 at PICK'NPAY ALBERTON. This Came as a great shock as i do not know Alberton at ALL. And the shock has impacted my health in a negative light as I am someone with Chronic Medical Conditions.

TODAY I SENT A COPY OF MY ID AND PICK'NPAY STORE ACCOUNT TO RCS AGENT AND THE RESPONSE WAS THAT MY COMPLAINT HAS BEEN TAKEN TO THE ***** DEPARTMENT AND THE RESPONSE WILL BE AFTER 21 DAYS. THE 21 DAY WAITING PERIOD WILL AFFECT MY HEALTH NEGATIVITY . THE STRESS IS OVERWHELMING.

PLEASE ASSIST URGENTLY.