***** RCS Game Stores

I posted this last week, with only an email reply from RCS that they "escalated" my "query" to the relevant department.....Just a way to show on Hello Peter that they rep****-no Phone calls, no contact , matter still the same as last week- I will keep writing this so that everyone can see it and read about it and not make the same mistake.... opening a GAME account through RCS......

I have a Game account for the past two and a half years. I just used it now and then – I used to receive my statement for this account via email every month on my current email address – ***. During December 2018 I noticed that I suddenly no longer receive statements. I kept paying my installment of about R400,00. In January I saw that I had not received any statements yet, and directed a query to their "online" queries email address to ask what the problem is. I received no response, not even an acknowledgement of receipt of the email. In February 2019, I went to the Game Store in Centurion Mall. I wanted to buy something on my account in January 2019, and since my account balance ( money I owed on the account) in December 2018 was approximately R6000,00 , I knew there was R30 000.00 credit on the account I could not understand when they told me ' I can't buy on the account. I decided to go to the cashiers and get a mini statement. To my shock, the statement showed that there were over R30 000.00 of purchases made on my account .I then went to the RCS consultants at the back of the store , told them what is happening and they contacted the service provider via their consultants. I was easily waiting for a fourty five minutes before the phone was answered on the RCS head office side. When I finally spoke to a consultant, she asked me security questions, the ordinary questions such as : where do you bank, your email, your phone numbers etc. Until November 2018, I still received SMS ‘s on my cell number ***)when I bought something. When I gave her this cell number and the email address that I received statements on (***), she suddenly asked: “ when did you change your email and phone number with us?” – I said to her I never changed these details and still received a statement on “ ***” in December 2018. She then said that a “076” cell number is registered on their system for me and that an old email address (***) was registered on their system for me- I was shocked as this email address I stopped using about 10 years ago- She began to become aggressive and refused to give me any further information — she said that I should have my ID number, copy of my signature and front and back of my Game account card faxed to them by the RCS consultants in the centurion mall game store. I did that and kept copies of all those documents. I also went to the Lyttleton police station and opened a ***** case with them regarading this matter-I then faxed all the police documents to RCS as well. It was promised to me that I would hear from them and get feedback within a month. Until now I had not heard a word back from RCS, but in May 2019 I received a letter from lawyers in Cape Town (Anthony, Richards and Associates) instructing me to pay the total balance of over R30 000,00 in debt on my card . I was very upset, called RCS and the woman who rep**** in the Cape Office (Charne Conrad Tel ***) promised hand and mouth that everything would be solved within a week and that she would call me back with the information. Needless to say, it never happened. I contacted my brother who is a lawyer (Stephan Engelbrecht of Neels Engelbrecht Attorneys) to send a letter to Antony Richards and associates to explain what is going on. He wrote a letter to Anthony Richards and Associates and sent copies of all the information to them. My ID and hand bag was ****** a few years ago, so I started thinking that someone used my ID to get my old email and other information – but I do not understand how someone had the Contacts within RCS to change my details on the system- It looks to me like there is a ***** ring inside this company, as up to now, I did not receive a single statement from Game or did not get any calls from them to solve this. I am at my wit’s end and do not know what to do- I have written to Beeld Tot U Diens, got a short reply that they will look into the matter, then nothing. I mailed this to radio 702, I sent a mail to Wendy Knowler at Consumer watch , the rep**** quite fast and I started getting hope that someone will help me, then she just did not reply again..... It looks like this is a hopeless case, I did not receive a single statement from Game from November 2018, so I really do not know what is going on on that account, also I would like to see the signature on every slip where transactions were done in my name.... I had to show my Id and it was written down and I had to sign every time I bought something. How do these ********** buy stuff on my name? I really hope I get feedback and this is resolved, as I am really worried. Retha Basham (nee Engelbrecht)