***** RCS / GAME CARD

Item: RCS
Rating: 1
Author: Vanita G

without prejudice

I have been trying to cancel a RCS Card/Game for a week now. Last night ***** R14 000.00 debted 29th May 21:05. I double paid in error and requested my R500.00 to be credit and then to cancel the Card the Call center lady was Unathi not the friendliest person i have ever met, requested a refund and cancellation again and then requested, I phoned not once twice and got the same person - Then received messages saying : Game Card: thank you for purchasing on card..... for 1272.55 at 21:05 and it all started from there. The also said 21 days to resolve the issue - WHAT THE HELL!!

Helpful (0)

Replies (2)

RCS's replyOfficial

01 Jun 2018, 18:13

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply01 Jun 2018, 18:13

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Vanita G's updateReviewer Update

13 Jun 2018, 14:19

I cant say much for your escalation from RCS, I still have had no response!! I WANT MY MONEY BACK WITH INTEREST........................ as per my email if nothing by Friday I will hand over to my Attorneys this is not excitable anymore the banks do it in 24 hours ???????????????????????????????????

Vanita G's update13 Jun 2018, 14:19

Reviewer Update