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JS
Johannes S

1 reviews | Active since Dec 2016

04 Dec 2021, 07:28

***** on Rcs card

On 3rd December 2021 an amount of R275 went of for Glocell pty ltd and on 4 December 2021 an amount of R60 using card 9826 .I am very unhappy with this as my csrd was in my possession. ALSO the card mentioned was cancelled I have a new card. EC STEYN ***

0
Replies (5)
RCS
RCS's reply04 Dec 2021, 08:24
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group 

JS
Johannes S's update06 Dec 2021, 12:27
Reviewer Update
Up to now nobody contacted us please it is urgent thank you
RCS
RCS's reply06 Dec 2021, 12:58
Official
 Good day,

Thank you for your email. 

Your complaint is currently still in progress and feedback will be provided once resolved. 

Please accept my apologies for the delay. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
JS
Johannes S's update06 Dec 2021, 15:50
Reviewer Update
Why do thy say card ending 9827 was used for this transactions.This card was cancelled and a new card issued
*** just to let you know
JS
Johannes S's update28 Dec 2021, 15:37
Reviewer Update
When I looked on my account I see that on the 17 Dec the disputed amounts has been deducted again
Can you please investigate this and come back to me