***** on my Makro account, no response from RCS

On 24th I received an sms that said I had spent money on my makro account, at a clicks. I googled the location of this clicks, and it is Vereeniging. I was sitting at my laptop in CT. I panicked, and phoned the RCS ***** line. I was on hold for over 25 minutes. I eventually got through, and was able to put a stop on my account, but then I was cut off as I had used up all my airtime from being on hold for so long. Of course, they did not phone me back, despite having all my details and number in front of them.

I then sent two emails to RCS and Makro explaining the situation, and asking what I can do to get the ***** reversed. Of course, I have had no reply. I would think that ***** might be taken a bit more seriously by them.

Also, I have only ever used my makro card at makro, and on the makro website. So how did the ********* get my details? Don't they have to show ID when making a purchase? It's completely ridiculous that a week later I have not had any phone call or email. I also need to make sure that Makro are not expecting me to pay installments on this ***** money.