***** on my GAME account and no response from RCS

I am extremely disappointed in the service that I have received from RCS. As a matter of fact, there has been no service at all. I find it so frustrating that one has to complain and follow up numerous times before a query is taken seriously. Firstly, I had been trying for months to get a settlement letter from RCS. I live abroad and the only means of communication is email as it seems impossible to get through to Game and RCS when calling. When I turned to social media, it was finally sent to me on 5 Dec where I noticed that there had been ***** on my account. Settlement value went from R637.72 to R9357.72 between 1 Oct 2018 and 5 Dec 2018. Below is sequence of events re this query: 5 Dec 2018 - Email received with settlement letter from RCS 5 Dec 2018 - I advised RCS Complaints department that there has been ***** on my account 6 Dec 2018 - RCS Complaints Dept. advised that matter has been escalated to relevant department 7 Dec 2018 - I followed up with RCS complaints Dept asking for an update 7 Dec 2018 - RCS Complaints Dept advised that I had to proved affidavit, copy of ID and 3 sample signatures and that a block has been put on my accoount 17 Dec 2018 - I provided RCS Complaints & RCS ***** Departments with documents required 19 Dec 2018 - I followed up with relevant departments 20 Dec 2018 - Reply from RCS complaints advising that documents had been sent to relevant department and that they would be in touch 2 Jan 2019 - I followed up with Complaints & ***** RCS departments asking for an update 3 Jan 2019 - I followed up again, no response 8 Jan 2019 - I followed up again, no response 26 Jan 2019 - I followed up again and advised that the debit order will not be processed at end of Jan

Between 8 Jan and 26 Jan, I sent Facebook messages to Game hoping they would be able to escalate the matter, but they advised that RCS is responsible for account queries. Please can someone be in touch urgently and escalate this query as a matter of urgency. I have already paid more than the original R637.72 (that was originally due to be paid) since the ***** on my account and expect the ********** transactions to be reversed and the account to be closed.