***** on Makro RCS account

2019 there was a ********** activity on my Makro RCS card. Somebody made a purchase on this account at a Shoprite/Checkers. I have phoned the ***** department regarding that purchase and they could not trace at which Shoprite the transaction took place. For all transactions on the RCS card, you have to provide proof of identity and they would phone to verify you. Obviously that did not happen.

My account was blocked after that first call. I was instructed to go to the police for an affidavit and to submit it at Makro Centurion as well as copies of my RCS card, ID card and verification of my signature. Numerous times these two documents have been mailed to complaints and disputes departments at RCS.

Since then nothing has been done from RCS side to clear the matter and to reverse that transaction on my account.

I am still paying the normal installment as what I have paid before the ***** and I am refusing to pay the increased amount as I am not paying for somebody else's ********** shopping.

I have sent numerous mails to enquire what is being done to clear the ***** but without any response. Many telephonic conversations have taken place but it is not producing any results. Since January 2021 I am getting messages stating I have been handed over for collections which is *****ing my credit score and is very unfair. I would like this matter to be resolved as it has been dragging on since Aug 2019.