PM
Palesa M

1 reviews | Active since Sept 2012

01 Feb 2022, 09:53

***** ON GAME STORE CARD

I logged a ***** dispute on 22/12/2021 and to date no feedback has been provided and I sent all the required documents as per instruction from their ***** line. This is the second incident where I swipe my card at Game Westgate and afterwards ***** takes place on my card, clearly our personal information is not protected and the customer has to pay the price of servicing a debt not incurred by them. The lack of urgency/customer service is disappointing, put more security measures in place to help minimise ***** and treat us fairly as your customers!!

0
Replies (4)
RCS
RCS's reply01 Feb 2022, 11:12
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

PM
Palesa M's update10 Feb 2022, 12:25
Reviewer Update
Still waiting for feedback 
RCS
RCS's reply10 Feb 2022, 12:36
Official
 Good day 

Thank you for your email. 

Your complaint is currently still in progress and feedback will be provided once resolved. 

Please accept my apologies for the delay. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards
 RCS Group 
RCS
RCS's reply17 Feb 2022, 11:01
Official
Good day We are pleased to inform you that your complaint has been resolved.               Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS