PM
Palesa M
1 reviews | Active since Sept 2012
01 Feb 2022, 09:53
***** ON GAME STORE CARD
I logged a ***** dispute on 22/12/2021 and to date no feedback has been provided and I sent all the required documents as per instruction from their ***** line. This is the second incident where I swipe my card at Game Westgate and afterwards ***** takes place on my card, clearly our personal information is not protected and the customer has to pay the price of servicing a debt not incurred by them. The lack of urgency/customer service is disappointing, put more security measures in place to help minimise ***** and treat us fairly as your customers!!
Helpful (0)
Replies (4)0
Replies (4)RCS's replyOfficial
01 Feb 2022, 11:12Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply01 Feb 2022, 11:12
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
PM
Palesa M's updateReviewer Update
10 Feb 2022, 12:25Still waiting for feedback
PM
Palesa M's update10 Feb 2022, 12:25
Reviewer Update
Still waiting for feedback
RCS's replyOfficial
10 Feb 2022, 12:36 Good day
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply10 Feb 2022, 12:36
Official
Good day
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
17 Feb 2022, 11:01Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply17 Feb 2022, 11:01
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
