BJ
Brian J

1 reviews | Active since Oct 2016

12 Sept 2019, 10:59

***** NOT TOTALLY REVERSE AND STRUGGLE

***** WAS DONE ON MY ACCOUNT IN JULY 2019. I HAVE PHONE TO STOP THE CARD AND THE CONSULTANT TELL ME THAT I DONT MAKE PAYMENT UNTIL THE MATTER IS RESOLVED. I HAVE PHONE IN ON 09 SEPTEMBER 2019 BECAUSE MY ACCOUNT WAS STILL HIGH AND THEY PROMISED ME THE ACCOUNT WILL BE REVERSE OF WHAT THE BALANCE IS BEFORE THE *****. THEY DETECTED THAT THE PERSON DIDNT REVERSE CHARGES. NOW I STRUGGLE AND MUST WAIT AGAIN 3 MONTHS FOR THAT BECAUSE GET NO RESPONSE.

NOW THEY HANDED MY ACCOUNT OVER TO MBD. MY ACCOUNT NOT TO SUPPOSE BE HANDED OVER AND THAT IS THE INCORRECT AMOUNTS THEY HANDED THE ACCOUNT OVER SO IT MUST BE REVERSE

PLEASE BE CAREFUL WITH MAKRO ACCOUNT THAT IS BY RCS GROUP. VERY SLOW

0
Replies (2)
RCS
RCS's reply12 Sept 2019, 11:15
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards,RCS GROUP
RCS
RCS's reply13 Sept 2019, 09:07
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

We trust you find the above in order. 

Kind Regards, RCS GROUP