LM
Loyiso M
1 reviews | Active since Aug 2014
19 May 2022, 16:10
***** not investigated
Someone made a ********** purchase under my account. It has been over 21 working days since I sent all documents needed for the investigation and no investigation has been done yet. Instead all I get is spam and phone calls telling me that my account is in arrears. How on earth was someone able to get credit under my name without my store card or ID? This s your own fault and this is affecting my credit rating.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
20 May 2022, 08:15Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 May 2022, 08:15
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
LM
Loyiso M's updateReviewer Update
09 Jun 2022, 22:45You just simply respond with the same automated response you send to everyone instead of just fixng the matter. It is now 2 months.
LM
Loyiso M's update09 Jun 2022, 22:45
Reviewer Update
You just simply respond with the same automated response you send to everyone instead of just fixng the matter. It is now 2 months.
LM
Loyiso M's updateReviewer Update
01 Aug 2022, 12:47RCS still have not cleared my name under the Credit Bureau for a purchase cleared **********ly under my account. We are now in the 4th month of this still not yet fixed. Why is this taking so long? I reported this in April 2022 and as it stands in August 2022 my name is still not cleared at the Credit Bureau
LM
Loyiso M's update01 Aug 2022, 12:47
Reviewer Update
RCS still have not cleared my name under the Credit Bureau for a purchase cleared **********ly under my account. We are now in the 4th month of this still not yet fixed. Why is this taking so long? I reported this in April 2022 and as it stands in August 2022 my name is still not cleared at the Credit Bureau