***** DISPUTE APPALLING SERVICE

On the 6th of July 2022 ********** purchases worth R35 433,00 were made on my account. Only noticed on the 14th of July where I was sent my monthly statement I immediately called the ***** department and was told to complete a dispute form and send all supporting documents which I did on the 15th of July and was told it will take 21 working days Let me just say the service is appalling disgusting I have been calling and calling the ***** department and no one can give me a direct answer I’ve been told my case is been escalated and someone will give me a call No one has called me I’m just being Harassed by the creditors asking when I’m paying the account and I tell them I have a dispute and again I get told will escalated the word ESCALATE I’m tired of hearing it cause nothing gets done I only then receive a message on the 27th of July Thanking me and that they have received my documents and a investigative has been launched my credit score has dropped so bad because of this I can’t apply for anything because of this, THIS IS THE WORST SERVICE EVER!!!!!!!!!! I absolutely want nothing to do with RCS