BN
Bukiwe N
1 reviews | Active since Jul 2013
22 Jun 2022, 10:29
***** Department not doing it's job
A ********** transaction was done on my account. I called and submitted all the documents they required on the 20th of May 22, to date i have not been given feedback, I've called the call centre repeatedly but they say the ***** department hasn't noted anything on my account. This is over a month now
How does an online purchase happen on my account because an OTP pin must be used to approve the transaction
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RCS's replyOfficial
22 Jun 2022, 10:57Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply22 Jun 2022, 10:57
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group