***** department at RCS

I have RCS card , I have recently have been a victim of ********** activities with my RCS account. Well I have submitted the documents last month on the 27th of October there was no communication from or whatsoever and then on the 31 of October received an SMS acknowledging the receipt of query. Today I went to game Midrand to ask how far are they . I asked Mpho to call their ***** department which she did , then on the phone I spoke to some lady who was so unprofessional telling me that I should be patient . Without any communication you expect me to be patient worse of all she had the audacity to tell me that she doesn't know when my query will be resolved then she put me on hold while I was speaking . Then redailed spoke to Siphokazi she didn't even tell who she was I had to ask for her name . She said to me I should call back when the manager is there . I didn't expect from a big company like RCS with so many incomplete people who has the audacity to tell clients that they don't know without finding out from people who knows . I told Siphokazi to call me back when her manager gets to work . I hope all of you go back to basics and get some training on customer service Mpho you my dear you are a darling I wish I was speaking to you on the phone not them . Your consultant lack respect for customers they are forgetting that they need to keep us for you to keep them . Lucy