ML
Michelle L
1 reviews | Active since Mar 2021
12 May 2022, 10:21
*****
Absolutely shocking. I have had my Pick n Pay store card cloned by someone in JHB, I have sent in a dispute form. Someone keeps on changing my contact number plus a credit application was done at Tyme Bank which is also part of the RCS group. Not one person has contacted me - I have tried phoning but I am just kept permanently on hold - I have sent emails and still nothing. Someone has spent over R8k on my card and NO ONE at RCS is getting back to me about this ***** - surely there must be somewhere I can go to either lodge a complaint or lay a charge of negligence because they have not kept my information secure
Helpful (0)
Replies (2)0
Replies (2)RCS's replyOfficial
12 May 2022, 12:30Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply12 May 2022, 12:30
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
ML
Michelle L's updateReviewer Update
12 May 2022, 12:43so does this mean that someone from RCS is going to 1. Respond to my emails & 2. Give me a phone call?
ML
Michelle L's update12 May 2022, 12:43
Reviewer Update
so does this mean that someone from RCS is going to 1. Respond to my emails & 2. Give me a phone call?
