SM
Simon M

1 reviews | Active since Sept 2013

12 Jun 2019, 19:47

***** Case

Dear Hellopeter, I reported ***** and submitted all required info however every time when I call the call centre there is no progress and the Game store sends me the sms of the debits as if they not aware that the case is not re-solved, the case is simple and straight forward. They promised to resolve the mater within 21 days but i is now close to 60 days.

0
Replies (2)
RCS
RCS's reply14 Jun 2019, 13:41
Official
 
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

RCS
RCS's reply26 Jun 2019, 11:58
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,