***** at Jet Store

I have received a SMS on Sunday 17th April 2022 @ 11:48 that my new Jet Store card is active and @11:53 another SMS with a purchase @ Foschini on Card 8133 (that is not mine) for R7698-00 at shop 1116. I have immediately start calling help line and spoke to different people. They gave me the ***** line number, however I could not get hold of anybody. I went to the Vaal Mall Jet Store and the staff there try with no success. The Monday 19th April 2022 I visit the Store again and this time we got through and I had to complete a Dispute Declaration Form. They send it off to the ***** department with a promised that ***** will investigate and call me within 21 days. To date no body called me. Again I called the customer help line and again I was transferred to ***** department that let me hold for 20 minutes. I am very frustrated with them as I got a statement with the ***** amount on it accumulating interest.