DB
Dennis B
1 reviews | Active since Apr 2016
02 Dec 2021, 18:38
***** and no customer service.
So there is an unauthorised purchase that went through on my account. I have been trying to get hold of someone to get this sorted, but been holding on the phone , 2 calls of 16 min each, and no answer.
In this technological day and age, why does our cards not have pins? Now through what hoops do I have to jump, wasting my time for the incompetence of others?
Very frustrating. Can someone please contact me urgently to sort this out?
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
03 Dec 2021, 09:33Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply03 Dec 2021, 09:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
DB
Dennis B's updateReviewer Update
03 Dec 2021, 10:57 Please advice on the email as it is blanked out here. I have had no communication regarding this. As I see other people are also complaining about the GloCell R275 that went off on their RCS.
DB
Dennis B's update03 Dec 2021, 10:57
Reviewer Update
Please advice on the email as it is blanked out here. I have had no communication regarding this. As I see other people are also complaining about the GloCell R275 that went off on their RCS.
DB
Dennis B's updateReviewer Update
03 Dec 2021, 13:13Seriously can someone get back to me. Another charge just went off on my RCS for GloCell.
And I see many complaining about the same.
I am going to seek legal action if this is not resolved. Been trying to phone yet again been holding 16 min now, with no answer.
And I see many complaining about the same.
I am going to seek legal action if this is not resolved. Been trying to phone yet again been holding 16 min now, with no answer.
DB
Dennis B's update03 Dec 2021, 13:13
Reviewer Update
Seriously can someone get back to me. Another charge just went off on my RCS for GloCell.
And I see many complaining about the same.
I am going to seek legal action if this is not resolved. Been trying to phone yet again been holding 16 min now, with no answer.
And I see many complaining about the same.
I am going to seek legal action if this is not resolved. Been trying to phone yet again been holding 16 min now, with no answer.
RCS's replyOfficial
23 Dec 2021, 12:23Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply23 Dec 2021, 12:23
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS