***** and CRS

July 2019 there was a ********** transaction on my Game card. Which in itself is strange, as i, the card holder, can only purchase when i show my ID. But somehow someone in a different province manage to buy almost R3000 worth of goods.

The goods was recovered before it could leave the store. I was told that the sale can just easily be reversed as all the goods were not ******.

I sent all the info, including an affidavit, to RCS, so they can take the case further.

We are in January 2020, and the ********** sale has still not been removed from my card. I am, in fact, paying off a card that a ***** shopped on.

I emailed RCS on 3 or 4 different occasions asking for the ********** sale to be removed. They didnt.

I then later sent an email stating that i am REFUSING to make any more payments on this card UNTIL the ********** transaction has been REMOVED.

Still nothing has happened. I received my January statement, showing that the transaction is still on my card.

I keep getting smss to pay, and i am even being charged collection fees. But no one will bother to read their emails where I'm begging for removal of the ********** sale.

I phoned and spoke to RCS twice explaining what the problem is, still nothing.

I cant even buy anything on my card anymore. As the card has been stopped. But i must pay for a *****s shopping? Without showing ID....?