***** ALERT WITH NO ASSISTANCE WHATSOEVER

I wish I could give you 0 stars. I am so disappointed, firstly that this could happen at all and secondly the service provided after the fact. I work in the bush, in a very remote area for 6 weeks at a time. During one of these cycles R12 000 worth of purchases were made on my account while I had my card in my possession. I completed your stupid form and sent all the supporting documents only to be told it will take 21 working days and somebody will phone me. I do not understand what is so difficult to understand when I say there is NO SIGNAL and you will not be able to reach me for 6 weeks. My credit rating will now be affected negatively which is totally unacceptable. How does this even happen? In the event that I do purchases on my own card I need to provide identification and sign the slip but someone can just walk in and purchase without a card? Something is very very wrong.