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On Tuesday the 12th of October a ********** purchase was made on my game account and I immediately called their customer service and the lady who assisting kept insisting that there was no purchase made, and when was about to end my call I mentioned to her that it will be for the last time I am entertaining that query since I made an effort to get it attended with my resources and all of a sudden she saw the transaction I was reporting and referred me to ***** division and the guy was so helpful there and sent me the forms to fill and send back, which I did yesterday morning, and up to now I have not heard anything from them, which is a concern, I mean a purchase is done on one's account without the individual having lost the store card or even the ID book and you see no reason to be in contact with that particular person is like you don't care really