*****

I contacted the RCS notifications department on 22/05/19 after I received a few notifications informing that I had swiped my Makro credit card at Shoprite and Engine FC Berea and all this was happening while I had my card in my possession. I contacted the queries telephone number on the SMSes I was receiving. The contact centre agent advised me to do an affidavit and send through a copy of my ID and Makro credit card to their dispute email and advised me that my next installment would not be debited and that my balance would be put back in the position it was before all this ***** took place. I provided all these on the 27th and was advised by another agent after following up that my next installment would still be debited off my account despite all this. When I advised the agent of what her fellow colleague advised, she simply advised me to follow up with that agent.

I am not about to be sent from pillar to post for all this negligence on the part of the service provider while I did everything that they advised me to do in order to aid them in fixing their mess. I need this sorted out ASAP please.