1 reviews | Active since Oct 2021
Fradulent account
An account was **********ly opened in 2019 under my name. Edcon (the company who was handling Jet and Edgars accounts then) did their investigation, asked me for all the necessary documents and they later closed the account. After a few months, I requested for a letter stating the account was **********ly opened, I sent several emails and was not getting a response. I then found out the company was closed and RCS and Nimble took over from them. When I call these two companies, they advice they don't have the account in the system, even when they punch in my ID, nothing shows up, within which we concluded that it is because the account was closed way before they took over. The only thing Edcon( previous company) failed to do was to clear my name with the credit bureau or providing me with the letter. Currently I'm doing a home loan switch and the process is stuck since the bank wants the letter. It's been 3 weeks and I've been on a daily basis calling Jet, RCS and Nimble. I'm sure I've used over R2000 of airtime to start with. They are taking me back and fourth. I've been asked to make new affidavits, send copies of my ID with 3 signature samples, but still no help. RSC and Nimble concluded there's nothing they can do since they have no records of the account, even after the run around of me being asked to do affidavits and so forth. Jet on the other hand keeps saying they don't handle accounts and I should liase with RCS or Nimble.
I logged a complaint with the National Credit Regulators (NCR), they together with Transunion keep saying they see jet stores under that account as they check my credit profile and they say Jet should assist me with this regard. I'm tired and drained about this whole thing. I can even say that I'm emotionally not okay with the experience I'm getting. Unfortunately NCR says they can't do much on a ********** case. They deal with all sorts of complains but not ***** cases.
I'm appealing to Jet and RCS specifically to assist me with this. This is because RCS is the main company that took over from edcon. As for Jet I'm lost for words on their service.
Please be committed and train staff accordingly, you can not have staff which work directly with clients but lack problem solving skills.
I shouldn't be teaching you this but according to me, you should engage with Jet and see how you can solve my case. Alternatively provide me with a simple letter stating that the account was long closed by edcon and you cannot see much on the account. I provided proof of emails between me and edcon where they acknowledged that the account was fradulent, the last email they sent before closing clearly stated that I'll receive a letter in 48 hours. Upon doing follow up, I learnt that the company is closed. I forwarded all those emails to you and still went and did affidavits as requested by your bunch of *********** staff and still, I'm not getting any help. I'm exhausted really.
I believe I am going to need counseling right after this has been resolved.
Please be committed and train staff accordingly, you can not have staff which work directly with clients but lack problem solving skills.
I shouldn't be teaching you this but according to me, you should engage with Jet and see how you can solve my case. Alternatively provide me with a simple letter stating that the account was long closed by edcon and you cannot see much on the account. I provided proof of emails between me and edcon where they acknowledged that the account was fradulent, the last email they sent before closing clearly stated that I'll receive a letter in 48 hours. Upon doing follow up, I learnt that the company is closed. I forwarded all those emails to you and still went and did affidavits as requested by your bunch of *********** staff and still, I'm not getting any help. I'm exhausted really.
I believe I am going to need counseling right after this has been resolved.