FORMAL COMPLAINT REGARDING UNPROFESSIONAL CONDUCT AND CLAIM HANDLING

FORMAL COMPLAINT REGARDING UNPROFESSIONAL CONDUCT AND CLAIM HANDLING

Date: June 27, 2025

I am writing to express my extreme dissatisfaction with the manner in which my loss of income claim was handled by consultant Siya during a phone call earlier today. Despite my polite demeanor, Siya's tone was abrupt and unprofessional throughout our conversation.

When I brought this to her attention and informed her that I would be reporting her behavior, she responded by saying, "You can go ahead and report me." I also reminded her that our conversation was being recorded.

According to Siya, my claim, which was submitted on June 13, 2025, was closed due to an error on the part of RCS staff, who allegedly confused it with documents from a previous claim. I was informed that I would have to follow the normal process, implying that the issue was solely mine.

I find Siya's attitude and handling of my claim unacceptable. I request that RCS addresses this matter urgently, taking into account the unprofessional conduct displayed by Siya. I intend to seek legal counsel to facilitate the resolution of this issue if necessary.

I would appreciate a prompt response regarding the steps RCS will take to address my concerns.