FINANCE DEPARTMENT DOESN'T KNOW HOW TO ALLOCATE PAYMENTS

Good Day,

My husband has a RCS Builders Card since 2018. Ever since he opened this account it has been paid on time every month. This account has also been settled twice since he has opened it. For the past 2 months RCS has been calling us, sms's and emailing demanding payments yet we have made the payments. Proof of payments has been forwarded to them numerous of times. Last week one of their consultants called my husband and confirmed that they have been having issues with their systems and his statement was generated incorrectly therefore he short paid them by a R100 which he should pay with immediate effect. I paid the money immediately so that they can stop calling and demanding their monies. After doing what was telephonically requested they still calling, sms's and emailing us with letter of demands that we are in arrears We have been loyal clients to them but receive such horrible treatment for payment that has been made to RCS. RCS finance department consultants are arrogant and doesn't seem to know how to do their job. They sms us email addresses that doesn't even exist. If your systems are a mess first get that sorted before falsely accusing and demanding and being rude with your clients.

We regret opening up this account with RCS. We hope that we'll receive our settlement statement a.s.a.p so that we can settle the account and close.

RCS is all about receiving but never keeping their clients happy. Our account gets paid up to date every month without fail but we never receive any buying