Fighting for credit since october 2015

I just called RCS loans now, and they had no idea about past communications. I spoke to an agent last week who said my refund will be processed. This week's agent, Tracy, say they need to investigate and I must call on Friday for feedback.<br> <br> This is poor service and no one knows when I will get my money back. I need urgent feedback. This has gone on for far too long. <br>