Fighting a losing battle

<p>I've been in contact with RCS since December last year regarding a restructure of my account, the person who I spoke to told me it hadn't been done and I owed them some money before it could be done. She said it would only be done after three consecutive payments had been made, I informed her the reason the three consecutive payments weren't done is due to a fault on their (RCS) side, I authorised them to debit my account and have an sms on the 9th December thanking me for opening a debit order.</p> <p> </p> <p>The person I spoke to in January made me hold the line while she had a chat to her manager, once the call resumed she assured me that the fault was on their side as they didnt debit my account. She said I don't need to pay anything and that the account has been restructured. January came and I wasn't debited, I received another call in January and I asked them to listen to the call previously recorded, she said they couldnt pick up anything and the account wasn't restructured. They said they would call me back, that hasnt happened. I received a few calls this month, one as recent as last week, I explained the situation to them and they said the account still hasnt been restructured, they said they would talk to a manager and call me back. That still hasnt happened, now I've been handed over..</p> <p> </p> <p>Someone needs to call me urgently regarding this matter with their ducks in a row, you claim your calls are recorded. If they are, listen to them!</p>