Fed up with RCS-Dionwired Accounts department!

To whom it may concern:

I want to tell you of my journey with RSC.

I received 3 months assistance from loss of income, my account was paid every single month. As a customer I knew that this benefit would come to an end and I called the accounts department to ensure that I have a debit order activated for 01/05/2021. I was assured by the accounts consultant that my debit order is set up and that it will go off on the 1st of every month.

Then I get an SMS on 05/05/2021 that the debit order did not go off on the 1st. I then call the accounts department to query this as I was assured it would. I was then informed that there were insufficient funds in my account, I told her that it was impossible, I logged onto my bank account and told her over the phone that I do have enough money in my account, why did it not go off. She then changed her story and said that she does not know why and told me that she will set up a debit order for the end of May, I just need to EFT the amount that was due.

I then did the EFT on 10/05/2021, on 12/05/2021 I received an SMS that I owe R1332-70 and that to avoid being handed over I must pay this. This came as a shock to me as I know I paid the account. I then called the number provided and a rather rude woman with zero customer service by the name of “Thremera” answered the call. I explained my situation and she continued as if she was talking to her child. I then asked if I could speak to a supervisor, I was informed that it will take time for them to call me back, I told her that I want to be called back as a matter of urgency. She then said I must give her my number, to which I rep**** that my contact details must be on the system as I received the SMS, nonetheless I gave her my number. That was 9h12am in the morning. I received NO call from any supervisor.

I then received a call from the accounts department at 17h18 informing me that I need to pay the R1332-70 by today the latest tomorrow. I again informed the lady that I spoke to a woman in the morning that aggravated me and was told a supervisor will call me (strange how the accounts department could get my number then). I explained the situation again, that how come I as the client must follow up and keep calling to ask whether my debit order is set up, not once but twice and only to find out it is still not set up as we speak. She informed me that the amount I paid is not reflecting and therefore they combined the outstanding amount and the amount that is only due at the end of every month hence the R1332-70.

So, I would like to know:

1. How can you just add an amount that I am only obliged to pay at the end of my and threaten me that I need to pay that amount and the outstanding amount, which I paid by tomorrow? 2. Does nobody communicate, make notes on a system about my queries? 3. Why I as the client must keep calling to ensure my debit order go’s off? 4. Do any off your staff receive customer service training, if so, they need to be fired as they are doing a shocking job.

Regards

Clinton Korf