Fed up with bad service

Every single month I have to beg for a statement. By law I don't have to pay a cent unless I receive a statement and I also dont have to pay the interest if the statement has not been sent in time.

I even downloaded the app, entered my card number and cell phone number. The account number is verified, but all of a sudden my cell phone number is not connected to my account. I've had the same number for longer than what I've had my RCS account and that's the number I used when I got this account.

I don't know if this is because of the ***** case since October 2018 that I'm not receiving my statements and RCS not recognising my number, but I am beyond emotionally exhausted fighting EVERY SINGLE MONTH for the accounts department to send me a statement.

And if they are going to blacklist me or give me a bad credit score, I have all the proof that I've always paid on time before the ***** case and I also have every email begging them to send me a statement every month.

I can't phone RCS at all. It costs me more than R100 airtime every time and I still don't even get through to someone to even talk to.

This is becoming so draining that I just dont have the energy for this anymore. I don't know what else from my side I can do, but I am now done fighting every month. If I don't receive a statement, i just don't pay.