AF
Ann F
1 reviews | Active since Feb 2021
10 Feb 2021, 17:03
Fed up of RCS group poor service!!!
I'm really disgust by the poor customer service I've received from the Rcs credit group. That's how loyal customers gets treated because of poor customer service my credit record will reflect as a slow paying customer. You end up waiting weeks to get your query solved. They will send you back and forth and it's a never ending story. I'm frustrated at this point I would like to cancel my credit account with them. They only call when it seems your account is behind but are unable to look up on their system when the payment is already been made!!!
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Replies (2)
RCS's replyOfficial
15 Feb 2021, 13:35Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Feb 2021, 13:35
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
AF
Ann F's updateReviewer Update
15 Feb 2021, 13:45I'm not interested in laying a complaint I've done that as well all you have to offer is an apology I don't need an apology I need actions problem Solving!!! ???????? that's what you offer a loyal customer!!
AF
Ann F's update15 Feb 2021, 13:45
Reviewer Update
I'm not interested in laying a complaint I've done that as well all you have to offer is an apology I don't need an apology I need actions problem Solving!!! ???????? that's what you offer a loyal customer!!