FALSE PROMISES

I app**** for a small loan on Friday 31/10, which took a call of 25 minutes and R43 airtime. Saturday I still had no word from them and I called again. Just to hear that there is no application pending. Eventually after holding for 15 minutes they finally located my application and promised that they will escalate it as urgent and should still get an SMS with the outcome of the application the same day. Another 23 minutes of airtime wasted. The weekend came and went and on Monday morning I had to call again. Again I got lots of apologies and promises and the assurances that the application has been escalated and I will definitely receive an SMS the same day. Guess what, it is Tuesday morning and I still don't know if the application has been approved or declined. Their website promises a decision in seconds and cash in your account within 24 hours. They must be from another planet where time is measured different to earth and 24 hours is actually 1 week in earth time, if you are lucky. Looking at the reviews on Hello Peter, it also seems that it doesn't bother them that they are the worst at client service. WHAT DO I HAVE TO DO TO GET AN OUTCOME ON MY APPLICATION!!!!!